Terms of Use

1. About Ashcroft Rose

This website is operated by Ashcroft Rose.

Our office and correspondence address is:

Ashcroft Rose
2nd Floor College House
17 King Edwards Road
Ruislip
London
HA4 7AE
United Kingdom

2. Purpose of This Website

The Ashcroft Rose website is primarily an informational and enquiry-based website designed to provide information about our residential lettings services and help landlords, tenants and prospective tenants contact us.

The website does not provide an internal property-search or property-booking service.

In particular, the website does not provide:

• Internal property listings
• Property-search filters
• Availability calendars
• Rental-price search filters
• Interactive property maps
• Tenant login facilities
• Online tenancy payment facilities
• Online tenancy deposit payment facilities

Information on this website is provided for general information and enquiry purposes and should be considered alongside the specific information provided to you as part of an actual property or tenancy transaction.

3. Property Advertising and Availability

Ashcroft Rose does not display individual available property listings directly on this website.

Available properties may be advertised through established property advertising platforms such as Rightmove, Zoopla, OnTheMarket, PrimeLocation, OpenRent, SpareRoom and other approved platforms.

Property advertisements, availability, prices, descriptions, photographs and other details may change and should be confirmed with Ashcroft Rose before you make an important decision or commitment.

An enquiry about a property does not reserve that property, guarantee availability or create a tenancy.

A tenancy will only proceed when the required checks, documentation, agreements and other applicable requirements have been completed.

4. Website Enquiries

You may use the contact details and enquiry form on this website to contact Ashcroft Rose about landlord services, an advertised property or another relevant enquiry.

When submitting an enquiry, you should provide information that is accurate and relevant to your request.

Submitting an enquiry does not create a contractual relationship between you and Ashcroft Rose and does not guarantee that a property, viewing, landlord service or tenancy will be available.

6. External Websites and Property Platforms

This website may contain links to websites or services operated by third parties, including property advertising platforms.

These external websites are not controlled by Ashcroft Rose and may have their own terms, privacy policies, cookie policies and operating procedures.

A link from this website does not necessarily mean that Ashcroft Rose endorses every statement, service or piece of content provided by the external website.

When using an external website, you should review the terms and policies provided by that organisation.

7. Acceptable Use

You may use this website for lawful personal or business enquiries relating to Ashcroft Rose and its services.

You must not knowingly use this website to:

• Commit or encourage unlawful or fraudulent activity
• Submit false, misleading or malicious information
• Attempt to gain unauthorised access to the website, its hosting environment, forms, systems or data
• Introduce malware, viruses, harmful code or other disruptive technology
• Interfere with the proper operation, availability or security of the website
• Use automated systems to place excessive or abusive requests on the website
• Copy or reuse website content in a way that infringes the rights of Ashcroft Rose or another party

8. Intellectual Property

Unless otherwise stated, the website design, Ashcroft Rose branding, written content, layout and original materials on this website belong to Ashcroft Rose or are used with appropriate permission.

Third-party names, trademarks and logos remain the property of their respective owners.

You may view and use this website for normal personal or business enquiry purposes.

You must not reproduce, republish, commercially exploit or materially modify Ashcroft Rose website content without appropriate permission, except where permitted by law.

9. Website Information and Responsibility

Ashcroft Rose aims to keep the information on this website accurate, clear and up to date.

However, website information may occasionally become outdated, incomplete or unavailable, particularly where property availability, third-party platforms, legal requirements or external services change.

You should contact Ashcroft Rose for confirmation where information is important to a property, tenancy, payment or other significant decision.

We do not guarantee that this website will always be available without interruption or that every part of the website will always be free from errors.

Nothing in these Terms of Use is intended to exclude or limit any liability or legal right that cannot lawfully be excluded or limited.

10. Privacy and Cookies

Our use of personal information submitted through or in connection with this website is explained in our Privacy Policy .

Information about cookies and similar technologies is available in our Cookie Policy .

11. Complaints

If you are unhappy with a service provided by Ashcroft Rose, please contact us first so that we have the opportunity to understand and resolve your concern.

Further information is available in our Complaints Procedure .

Ashcroft Rose is a member of the Property Redress Scheme, giving consumers access to an independent and impartial complaints process where the applicable requirements are met.

12. Changes to the Website and These Terms

Ashcroft Rose may update, change, suspend or remove website content or functionality where reasonably necessary.

We may also update these Terms of Use to reflect changes to the website, our services, business practices or applicable requirements.

The latest version will be published on this page with an updated revision date.

13. Governing Law

These Terms of Use and your use of this website are governed by the laws of England and Wales, subject to any mandatory rights or protections that apply under applicable law.

Any dispute relating to use of this website will be subject to the jurisdiction applicable under the relevant law.