FOR TENANTS
Supported All the Way Home.
Finding a new home should feel exciting—not uncertain.
Ashcroft Rose gives prospective tenants clear information, personal assistance and the opportunity to ask questions throughout the process.
From arranging a viewing to completing an application, progressing through referencing, reviewing the tenancy agreement and receiving the keys, we remain available to guide you.
FOR TENANTS
TENANTS CAN EXPECT:
- A friendly and approachable service
- Personal, guided property viewings
- Clear explanations at every stage
- Support completing required information
- Transparent payment instructions
- Important initial payments completed in person
- Prompt tenancy deposit protection
- Assistance from enquiry through to move-in
- Clear communication about what happens next
We believe tenants should understand the process, know who they are dealing with and feel confident before making any important commitment.
DEPOSIT PROTECTION WITHOUT THE WAIT
Prompt Protection. Clear Evidence. Immediate Peace of Mind.
Once your tenancy deposit has been paid and the transaction confirmed, Ashcroft Rose protects it through MyDeposits, a government-authorised tenancy deposit protection scheme.
The legal timeframe allows landlords and letting agents up to 30 days after receiving a tenancy deposit to protect it and provide the required information.
At Ashcroft Rose, we do not believe tenants should be left waiting unnecessarily for confirmation that their money is protected.
We register the deposit and provide the Deposit Protection Certificate and Prescribed Information straight away after confirmed payment—normally within minutes, including when the payment is completed during an in-person office appointment.
Prompt Protection. Clear Evidence.
Deposit protection is arranged after confirmed payment.
YOU WILL RECEIVE:
- Your Deposit Protection Certificate
- The required Prescribed Information
- Confirmation of the amount protected
- Details of where and how the deposit is protected
- Information about repayment and permitted deductions
- Access to an impartial deposit dispute-resolution process
PROTECTED PROMPTLY
Registration completed without unnecessary delay.
DOCUMENTATION PROVIDED
The Deposit Protection Certificate and Prescribed Information issued straight away.
INDEPENDENT RESOLUTION
Access to an impartial dispute-resolution process if required.
Your deposit remains your money and is protected in accordance with the applicable scheme requirements.
WHY PAYMENTS ARE COMPLETED IN PERSON
Greater Security Through Face-to-Face Confirmation.
Online communication and property advertising platforms are extremely useful, but online property activity can sometimes be targeted by impersonation, misleading adverts or payment fraud.
Ashcroft Rose therefore places particular importance on face-to-face confirmation for initial tenancy payments.
Completing the payment at an arranged office appointment means:
- You know who you are dealing with
- The relevant tenancy information can be reviewed
- The payment purpose and amount can be confirmed
- Both parties have a clear record of the transaction
- Questions can be answered before payment
- Deposit protection can be arranged immediately after receipt
- Everyone involved has greater accountability and peace of mind
This is an additional safeguard within the Ashcroft Rose process.
NO KEY. NO FEE.
NO KEY.
NO FEE.
A Safer Payment Promise for Tenants.
We will not ask you to make any payments until the agreement, checks and documentation are complete and the property is ready for key handover.
Initial payments are completed in person at an arranged office appointment, providing a clear record, greater accountability and added protection for everyone involved.
This avoids asking tenants to send important payments remotely before the tenancy is ready to complete.
EVERYTHING CONFIRMED.
EVERYONE PROTECTED.
FOR TENANTS
LET’S MOVE FORWARD
Whether you are a landlord searching for the right tenant or a tenant searching for the right home, Ashcroft Rose is ready to guide you through a safer, simpler and more personal lettings experience.