CLEAR COMMUNICATION
Honest information, straightforward explanations and regular progress updates.
SAFETY AT EVERY STEP
Confidence Comes From Knowing What Happens Next.
Letting or renting a property involves trust, personal information, important documentation and significant financial commitments.
That is why safety and security guide every stage of the Ashcroft Rose process.
Confidence Comes From Knowing What Happens Next.
CLEAR COMMUNICATION
SECURE PROCESSES
PROFESSIONAL ACCOUNTABILITY
SAFETY & PROTECTION
SAFETY AT EVERY STEP
SECURE PROCESSES
Personal information, documentation and payments handled carefully.
THOROUGH CHECKS
Relevant identity, affordability, rental-history and suitability checks completed before a tenancy proceeds.
PERSONAL SUPPORT
Guidance from the first enquiry and property viewing through to payment and key handover.
IN-PERSON REASSURANCE
Important appointments and initial payments completed face to face wherever required, providing a clear record and greater accountability.
PROFESSIONAL ACCOUNTABILITY
Membership of an independent government-approved redress scheme, giving consumers a clear route to resolution.
DEPOSIT PROTECTION WITHOUT THE WAIT
Prompt Protection. Clear Evidence. Immediate Peace of Mind.
Once your tenancy deposit has been paid and the transaction confirmed, Ashcroft Rose protects it through MyDeposits, a government-authorised tenancy deposit protection scheme.
The legal timeframe allows landlords and letting agents up to 30 days after receiving a tenancy deposit to protect it and provide the required information.
At Ashcroft Rose, we do not believe tenants should be left waiting unnecessarily for confirmation that their money is protected.
We register the deposit and provide the Deposit Protection Certificate and Prescribed Information straight away after confirmed payment—normally within minutes, including when the payment is completed during an in-person office appointment.
YOU WILL RECEIVE:
- Your Deposit Protection Certificate
- The required Prescribed Information
- Confirmation of the amount protected
- Details of where and how the deposit is protected
- Information about repayment and permitted deductions
- Access to an impartial deposit dispute-resolution process
PROTECTED PROMPTLY
Registration completed without unnecessary delay.
DOCUMENTATION PROVIDED
The Deposit Protection Certificate and Prescribed Information issued straight away.
INDEPENDENT RESOLUTION
Access to an impartial dispute-resolution process if required.
Your deposit remains your money and is protected in accordance with the applicable scheme requirements.
WHY PAYMENTS ARE COMPLETED IN PERSON
Greater Security Through Face-to-Face Confirmation.
Greater Security Through Face-to-Face Confirmation.
Online communication and property advertising platforms are extremely useful, but online property activity can sometimes be targeted by impersonation, misleading adverts or payment fraud.
Ashcroft Rose therefore places particular importance on face-to-face confirmation for initial tenancy payments.
Completing the payment at an arranged office appointment means:
- You know who you are dealing with
- The relevant tenancy information can be reviewed
- The payment purpose and amount can be confirmed
- Both parties have a clear record of the transaction
- Questions can be answered before payment
- Deposit protection can be arranged immediately after receipt
- Everyone involved has greater accountability and peace of mind
This is an additional safeguard within the Ashcroft Rose process.
Ashcroft Rose will clearly confirm all payment arrangements with you. Initial tenancy payments are completed in person at an arranged office appointment. If you receive unexpected or conflicting payment instructions, contact us using the official details published on this website before taking any action.
PROFESSIONAL, ACCOUNTABLE AND TRANSPARENT
Independent Standards and a Clear Route to Resolution.
Ashcroft Rose is a proud member of the Property Redress Scheme, a government-approved redress scheme for property professionals.
Our membership holds us accountable to the scheme’s requirements and supports our commitment to:
Our commitment to:
- Fair treatment
- Transparent communication
- Proper complaint handling
- Professional conduct
- Clear and accountable service
If a concern cannot first be resolved directly with Ashcroft Rose, landlords and tenants have access to an independent and impartial complaints process.
Although we sincerely hope that this service will never be needed, it is important that every landlord and tenant knows there is a clear and independent route to resolution.
Our membership provides an additional layer of safety, security and peace of mind throughout the lettings process.